How we handle information.
STR uses information carefully, proportionately and for clear commercial purposes: responding to enquiries, assessing listings and delivering short-term rental intelligence.
Who this policy applies to
This policy applies to visitors to this website, people who submit an enquiry, prospective clients and clients who work with STR for short-term rental intelligence, opportunity assessments or reports.
Information we collect
We may collect contact details, role or business information, listing URLs, messages submitted through the site, communications with us and information needed to prepare an assessment or report.
Our work may also use publicly visible listing and market information. We do not need Airbnb login details to review a listing.
How we use information
- To respond to enquiries and manage client relationships.
- To review listings, market context and publicly visible evidence.
- To prepare opportunity assessments, reports and recommendations.
- To operate, secure and improve our website and internal workflow.
- To meet legal, accounting or administrative obligations.
Our lawful basis
We process information where it is needed to respond to a request, take steps before entering into a contract, perform a contract, pursue legitimate business interests, comply with legal obligations or, where required, rely on consent.
Sharing information
We do not sell personal information. We may share information with trusted service providers who help us run the business, including website hosting, email, analytics, Google Workspace, form processing, storage and internal notification tools.
Retention and security
We keep information only for as long as needed for the purpose it was collected, including client delivery, record keeping and legal requirements. We use reasonable technical and organisational measures to protect information from unauthorised access, loss or misuse.
Your rights
Depending on where you are located, you may have rights to access, correct, delete, restrict or object to how your personal information is used. You can contact us at brandon@strclinic.com.
If you are in the UK, you can also contact the Information Commissioner's Office at ico.org.uk.
Cookies and analytics
The website may use essential cookies and, where added, analytics or performance tools. If analytics are enabled, they will be used to understand site performance and improve the experience.